Refund Policy

Digital goods, generated on demand. Each order costs us real money to produce at the moment you place it, so purchases are generally final.

What we offer instead — free regeneration. Not happy with your portrait? Email hello@graydrop.com within 24 hours and we’ll regenerate it at no charge. Most concerns are resolved this way.

Why 24 hours, and what happens after. We permanently delete the photograph you uploaded within 24 hours — that is a privacy commitment, not a storage policy, and we do not keep a copy to make support easier. Regeneration needs that photograph, so the free regeneration window matches it. After 24 hours we will send you a free regeneration code instead: re-upload the photo and the new portrait costs you nothing. Your original download link is unaffected and keeps working for the full 30 days.

When we refund. We will issue a full refund if: the Service failed to deliver any usable image; you were charged more than once for the same order; or a technical fault on our side prevented delivery. Request within 14 days at hello@graydrop.com with your order number.

When we don’t refund. We generally cannot refund because you dislike the artistic result after a regeneration; because your source photograph was low quality, poorly lit, or had obscured faces (we warn you before generating); or because you changed your mind after downloading.

EU/UK consumers. You normally have a 14-day right to withdraw from a distance contract. Because our Output is bespoke digital content supplied immediately, you expressly consent at checkout to immediate performance and acknowledge that you thereby lose your right of withdrawal once generation begins. This does not affect your statutory rights where the Service is faulty or not as described.

Chargebacks. Please contact us first — we resolve nearly everything within a day.