Refund Policy

Digital goods, generated on demand. Each order costs us real money to produce at the moment you place it, so purchases are generally final.

What we offer instead — free regeneration. Not happy with your portraits? Use the regeneration button on your order page, or email hello@graydrop.com within 7 days and we’ll regenerate at no charge. Most concerns are resolved this way.

When we refund. We will issue a full refund if: the Service failed to deliver any usable image; you were charged more than once for the same order; or a technical fault on our side prevented delivery. Request within 14 days at hello@graydrop.com with your order number.

When we don’t refund. We generally cannot refund because you dislike the artistic result after a regeneration; because your source photograph was low quality, poorly lit, or had obscured faces (we warn you before generating); or because you changed your mind after downloading.

EU/UK consumers. You normally have a 14-day right to withdraw from a distance contract. Because our Output is bespoke digital content supplied immediately, you expressly consent at checkout to immediate performance and acknowledge that you thereby lose your right of withdrawal once generation begins. This does not affect your statutory rights where the Service is faulty or not as described.

Chargebacks. Please contact us first — we resolve nearly everything within a day.